🔒 Privacy Policy

Blue Ribbon Water Technology

Effective Date: March 30, 2026

1. Introduction

Blue Ribbon Water Technology (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Service address

  • Appointment details

Service & Transaction Information

  • Water test results

  • Equipment preferences

  • Purchase and service history

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Schedule appointments and provide services

  • Perform water testing and system recommendations

  • Process transactions and send invoices

  • Communicate with you (calls, texts, emails)

  • Improve our website and customer experience

  • Provide marketing updates, promotions, and service reminders

4. Communications & Consent

By submitting your information, you consent to be contacted by Blue Ribbon Water Technology via:

  • Phone calls

  • Text messages (SMS)

  • Email

Message and data rates may apply. You may opt out at any time by replying STOP to text messages or contacting us directly.

5. AI & Chat Technology (Pearl Concierge)

Our website may use AI-powered tools (such as our digital concierge “Pearl”) to assist with inquiries.

Information you provide through chat may be:

  • Stored for customer service purposes

  • Used to improve our responses and services

We do not use AI interactions to make automated decisions that affect your rights.

6. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Installation partners and technicians

  • Payment processors

  • CRM and communication platforms (e.g., scheduling, email, SMS tools)

  • Service providers assisting in business operations

All partners are expected to maintain the confidentiality of your information.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Improve performance and marketing

You can adjust your browser settings to disable cookies if preferred.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet is 100% secure.

9. Your Rights & Choices

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To make a request, contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites (such as financing partners or solar services like Powur Solar).

We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Information

Blue Ribbon Water Technology
📍 5401 S Kirkman Rd Suite 310
Orlando, FL 32819

📞 407-934-0665
📧 Thestrachanteam@yahoo.com